shop policies

At Indrid Cold, we’re committed to transparency and ensuring a smooth experience for our customers. Please review the following policies before making your purchase.

1. One-of-a-Kind Garments

Every piece in our collection is upcycled, hand-selected, and hand-printed. This means no two items are exactly alike. Imperfections such as minor stains, small holes, or other signs of wear may be present due to the nature of vintage and secondhand clothing. These details will be fully disclosed in the product description and photos.

2. Payment

All major credit cards, PayPal, and other standard payment methods are accepted at checkout. Payment must be completed before your order is processed.

3. Shipping

Processing Time: Orders typically ship within 5–7 business days.
Expedited Shipping: Need it faster? Contact us at shopindrid@gmail.com before placing your order to arrange expedited shipping options.
Shipping Locations: We currently ship to [insert locations, e.g., the U.S. or worldwide]. Shipping costs are calculated at checkout based on your location.

4. Returns and Exchanges

Due to the one-of-a-kind nature of our pieces, we cannot accept returns or exchanges. However, if you encounter an issue with your order, please email us at shopindrid@gmail.com within 7 days of delivery, and we’ll work to resolve the problem.

5. Custom Orders

Custom designs are available! If you have a specific vision, contact us at shopindrid@gmail.com to discuss your idea. Please note that custom pieces may require additional processing time.

6. Care Instructions

To ensure the longevity of your garment:

Hand wash or machine wash on a gentle cycle in cold water.
Hang or lay flat to dry.
Avoid direct ironing over printed designs; use a low heat setting or a protective cloth.

7. Sustainability Commitment

Indrid Cold prioritizes sustainability by upcycling secondhand and vintage garments. Your purchase helps reduce waste while supporting slow, intentional fashion.